Active Directory (AD) Service Offering Definition (SOD)
Active Directory (AD) Roles and Responsibilities
This service consists of a distributed directory service for secure centralized management of an entire network, which might span a building, a city, or multiple locations throughout the state. This includes the Lightweight Directory Access Protocol (LDAP) directory database, server hardware and infrastructure, and internal Domain Name Service (DNS). This service offering provides an agency with full control over the objects and attributes associated with that agency. Agency staff can add, modify, and delete objects in their container, with clear boundaries between each agency.
One option gives the agency full control of its objects, but requires that it share higher-level policies with other agencies using the option. It also requires that the agency have networking infrastructure sufficient to support the replication requirements of directory services. Another option gives an agency full control of its objects, but allows unique higher-level policies for the agency. This is preferable when networking infrastructure is insufficient for supporting replication requirements of directory services.
For remote site DCs, the DET Server Management and Lifecycle Policy for the replacement of servers is followed. If a DC is lost, it is removed from AD and the site is redirected to Madison; once equipment is replaced and brought back online, the DC is again made active.
This service is a component of the Infrastructure and Operations fee that each agency pays. An agency that has elected only the Agency Managed Virtual System (AMVS) or Agency Managed Physical System (AMPS) services will need to utilize the DET Consulting Service if the agency requires assistance within its Active Directory environment. The consulting rate is applied if an agency requests DET services for planning, designing, implementing, and troubleshooting any portion of its AD environment. Please see the DET Rate Sheet for complete rate information.
HOW TO REQUEST
For more information please contact the Wisconsin Enterprise Service Desk (ESD) at 608-264-9383.