Enterprise Instant Messaging & Collaboration (IMC)


​Enterprise Instant Messaging & Collaboration (IMC) Service Offering Definition (SOD)​

Enterprise Instant Messaging & Collaboration (IMC) Roles and Responsibilities​


Enterprise Instant Messaging & Collaboration (IMC) is a Unified Communications service based on Microsoft Lync. The Enterprise IMC service connects people everywhere, on Windows and other operating systems including mobile devices, as part of their everyday productivity experience. Enterprise IMC provides a consistent, single client experience for Presence, Instant Messaging, User-to-User Voice and Video as well as a great meeting experience.

Standard Features (included in Standard Core CAL)

  • Instant Messaging

  • Presence

  • User-to-User Audio and Video calls

  • Desktop Sharing

  • Monitoring and Reporting

  • Exchange Integration for Calendar

  • Mobile Client Access (Android, iOS and Windows Phone)

  • Ability to connect with other entities using Lync (Federation)

Enterprise Features (requires appropriate Enterprise CAL or Office 365 Subscription)

  • Multi Party Audio and Video Conferencing

  • Web Conferencing

  • Exchange Integration for Conference Scheduling


Please see the DET Rate Sheet for complete rate information.


For more information please contact the Wisconsin Enterprise Service Desk (ESD) at 608-264-9383.