Why does my enter key not work?
Answer: In version 4.58 of Virtel, the default mapping of certain keys were changed. Please review this document for details;
Keymnap Settings in VIRTEL
How can I create Hotspots or links on the mainframe?
Answer: Open the Virtel Settings dialog box and navigate to the Miscellaneous Tab. Check the Display URL hotspots checkbox.
Why does my editor overlap the number column with my cut/paste using the mouse and CTRL+C/CTRL+V?
Answer: Open the Virtel settings and navigate to the Miscellaneous Tab. Make sure that the Map Ctrl+V to Paste by Typing is not checked.
How do I determine the version of Virtel I am using?
Answer: The Virtel version is displayed on the right side of the Virtel toolbar.
Why does my mouse wheel not scroll the mainframe page up and down?
Answer: This feature is not available in Virtel.
What do I do if my question isn’t answered in the FAQ’s?
Answer: Please follow your normal procedures to open incidents and service requests.
Why are certain characters not displaying on my screen?
Answer: Please check and make sure you are not using the LIBERATION MONO font. This font is known not to work with Virtel. You can change the font in Virtel’s settings “Display” tab. After changing the font, remember to click the save button to save your changes.
Special note about user settings: If you use the
auto-capture feature under Miscellaneous settings, please be aware that it can slow down your response time significantly.
Recently, we have some customers that experienced the Virtel application “lock up” or freeze.
Solution 1: To exit out of what seems to be a lock-up or freeze situation, you can try to move the cursor with your keyboard, (eg.up/down arrows) or your mouse to location that allows keystroke entries. Continue typing as you would normally do.
Solution 2: You can set the ESC key to the Reset option. To do this;
- First, open your Virtel settings screen (with the Icon that looks like a gear).
- The screen that displays should be labelled “Virtel Web Access Settings”.
- Select the “Key Mappings” tab.
- Under the “General keys” drop down, set the “Escape” key to “Reset”.
- Click the “Save” button in the lower left corner.
So, the next time your screen “locks up” or freezes, you can use the ESC key to release the keyboard, make sure you are in a location that accepts keystrokes, and continue typing.