Enterprise Service Dashboard

  
  
Summary
collapse Service Area : 1 - Collaboration Services ‎(6)
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
​All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
​​All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
​All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
collapse Service Area : 2 - Web Platform Services ‎(7)
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.

<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
collapse Service Area : 3 - Database Services ‎(2)
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
collapse Service Area : 4 - Mainframe Services ‎(4)
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
collapse Service Area : 5 - Infrastructure Services ‎(2)
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
collapse Service Area : 6 - Network Services ‎(7)
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:orange;'>•</DIV>
  
Incident # 1665757 - Call Quality Issues
UPDATE:
DOA technicians have requested an action plan from AT&T. Agencies should continue to report issues as they occur, following their normal processes.

SUMMARY:
At approximately 10:27am on 05/16, the Department of Administration (DOA) Enterprise Service Desk (ESD) was contacted by Department of Transportation (DOT) stating they are experiencing very poor quality with our call centers and non-call center users, stating Enhanced and Basic profiles are impacted. Department of Employee Trust Funds (ETF) and Department of Financial Institutions (DFI) reported the same issues. DOT reported the issue cleared itself up at 10:15am.

NEXT EXPECTED UPDATE:  Thursday, 6/22 at 4:00pm

<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.

collapse Service Area : 7 - Management Services ‎(3)
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.
<DIV style='font-weight:bold; font-size:32px; font-size:32px; color:green;'>•</DIV>
  
All environments available.