DOA Help Desk

​Welcome to the DOA Help Desk


Our experienced, knowledgeable staff are ready to help! All incidents are logged and tracked to ensure a quick turnaround. 

The DOA Help Desk can be reached by phone at (608) 267-6930 or by e-mail at

The DOA Help Desk is located on the 8th floor of the DOA building at 101 East Wilson, available from 7:30 AM to 4:00 PM Monday through Friday, except State holidays.


Report a Problem

Experiencing a PC or telephone problem? We encourage you to use our Report a Problem form to create a ticket.

If immediate assistance is required or the problem is high priority, please contact the DOA Help Desk by phone.


Open a Service Request

Need to request new software, hardware or a new service. Click here to submit a Service Request.

STAR Support

​If you have any questions or incidents about STAR, please click here.

​One-Stop Access

Click on the One Stop Access section to learn about requesting DOA LAN/application access. The OneStop team may be reached by e-mail at​​.


​Customer Experience

For more information on our customer experience, go to our INSPIRE​ page.