MyWisconsin ID does NOT provide assistance for state agency applications or services.
- For assistance with agency applications, contact the state agency.
- For MyWisconsin ID support, contact MyWisconsin ID.
Get started managing your MyWisconsin ID Account:
Due to high call volumes, the MyWisconsin ID Help Desk is experiencing longer wait times. The busiest hours are between 8 am and 4 pm.
Please use the self-help resources below for assistance. For help with a specific application, contact the responsible state agency listed in the DET MyWisconsin ID State Services directory. Thank you for your patience.
Manage Your MyWisconsin ID Account
1
2
Account Dashboard
You will now be logged into your account dashboard.
3
Settings
To perform account management functions such as changing your password, updating account info, or changing/updating Multi-Factor Authentication methods, select your account name in the upper right, and select
Settings.
4
Update Personal Information
In the Personal Information section, you can select
Edit to update your name, email address, and phone number. Select the
Save button when finished.
5
Reset Your Password
To change your password, click on Reset in the
Security Methods section.
A window will pop up to verify your choice. Click
Yes.
6
Create A Password
You will be signed out and prompted for Multi-Factor Authentication followed by a request for your current password before receiving the screen depicted below. Enter a new Password and re-enter the password in the appropriate fields.
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Update Multi-Factor Authentication (MFA)
To update your Multi-Factor Authentication methods, select Set Up button next to the method you would like to change or configure. At least one MFA method is required.
Please note that some applications integrated with MyWisconsin ID may handle changes to your email address or name in different ways. If you experience issues accessing an application after updating your email address or name, please contact that application’s support team or administrator for further assistance. For assistance with MFA issues please contact the MyWisconsinID helpdesk.
Managing Your MyWisconsin ID Account: How to Change Your Name, Email Address and Phone Number
1
2
Account Dashboard
You will now be logged into your account dashboard.
3
Settings
To perform account management functions such as changing your password, updating account info, or changing/updating Multi-Factor Authentication methods, select your account name in the upper right, and select
Settings.
4
Update Personal Information
In the Personal Information section, you can select
Edit to update your name, email address, and phone number. Select the
Save button when finished.
5
Reset Your Password
To change your password, click on Reset in the
Security Methods section.
A window will pop up to verify your choice. Click
Yes.
6
Create A Password
You will be signed out and prompted for Multi-Factor Authentication followed by a request for your current password before receiving the screen depicted below. Enter a new Password and re-enter the password in the appropriate fields.
7
Update Multi-Factor Authentication (MFA)
To update your Multi-Factor Authentication methods, select Set Up button next to the method you would like to change or configure. At least one MFA method is required.