MyWisconsin ID FAQs

MyWisconsin ID is the foundation for secure connections between people and technology. MyWisconsin ID is a platform that securely connects state employees, partners, and customers to the applications and tools they need in a single sign-on format.

Go to MyWisconsin ID Login page, click the Sign up link, and follow the prompts. A step-by-step process is available on the MyWisconsin ID Registration page.

At this time, you must navigate directly to the service URL to access individual State applications. The rollout of MyWisconsin ID is a multi-year project to migrate State services to using this system for login credentials. Services that have not yet been converted will still use legacy systems for logging in until the project is completed.

MyWisconsin ID provides rigorous security measures and controls to protect your information. This includes securing and verifying all communications with MyWisconsin ID, encrypting customer data, and ensuring that control of the MyWisconsin ID service is limited to specific individuals. These controls are audited regularly.

As a security measure, if you have too many unsuccessful login attempts in a row, your account will become locked. To unlock your account, go to the login page, click the Unlock account link, enter your email address, and click the "Select" button next to the email method.

Go to the login page, enter your email address, click Next, and then click the Forgot Password link to reset through email.

If you do not receive an account recovery email when using the Forgot Password link, it means you do not have a MyWisconsin ID account associated with that email address. You need to create an account with the email address you want to use with MyWisconsin ID. If you receive the error message, "A user with this Email already exists" when creating an account, call 608-471-6667 for assistance.

Accounts that are not completely set up are automatically deleted every 2 hours. If you were unable to complete all registration steps (verify email, create password, enroll in MFA) in one sitting, please wait 2 hours and then start the registration process over.

These types of applications require a more secure password than other applications in MyWisconsin ID. When you log in next time, you may be asked to change your password. Your new password must be at least 16 characters long. If you have access to other applications with increased security requirements, you may not need to change your password.

MFA stands for Multi-Factor Authentication. It is an additional layer of account security that requires two factors of information to verify your identity. These factors usually include something you know (like a username and password) plus something you own (like a cell phone) to prevent unauthorized users from accessing your account even if your password has been stolen or compromised. Many different methods of MFA are available today. The most common is to receive a verification code via text message that must be used during the login procedure along with your password. There are also several smartphone apps, such as Google Authenticator and Okta Verify, that can be downloaded from the app store to generate the single-use login code. Physical hardware tokens are another alternative option for MFA. However, not every MFA method is supported by MyWisconsin ID, so it is important to select from verified options. For example, while the Okta Verify mobile app is supported, the PC version for both Windows and macOS is not a valid option.

Login to your MyWisconsin ID dashboard, click on your name in the upper right corner, and select Settings." You can update your personal information, email address, reset your password, change your MFA method, and set your preferred language from the account settings page. A step-by-step process is available on the MyWisconsin ID Account Management page.

No, you must select at least one method of MFA for your MyWisconsin ID account. You may enroll in additional MFA methods as a secondary backup to ensure the ability to recover your account.

If you choose to use a Security Key or Biometrics as your preferred MFA method, the FIDO2/Security Key setup guide will help you through the process. The guide uses Yubico's YubiKey as an example, but the instructions work for any FIDO2 key.

No. Using your cell phone for MFA to access State services, including installing the Google Authenticator or Okta Verify apps, does not subject your device to Wisconsin's Open Records Law and Open Records Requests. Additionally, these applications do not store and transmit your data or create records; they are only used for authentication. Using a personal device in other ways to conduct state business may create public records, but the MFA applications themselves will not.

Relevant Law:

• Open Records Law
• Records Retention