MyWisconsin ID FAQs



What is MyWisconsin ID?

MyWisconsin ID is the State of Wisconsin's identity solution that allows citizens the ability to securely access participating online state services and systems using a single user ID and password.​​


How do I create a MyWisconsin ID account?

Go to, click the “Sign up” link, and follow the prompts. A step-by-step guide is available on the MyWisconsin ID Registration page.​


I forgot my password. What do I do?

Go to the login page, enter your email address, click Next, and then click the Forgot Password link to reset through email. 


How do I unlock my account?

As a security measure, if you have too many unsuccessful login attempts in a row, your account will become locked. To unlock your account, go to the login page, click the “Unlock account?" link, enter your email address, and click the “Select" button next to the email method.

What happens if I didn't finish registering my account?

Accounts that are not completely set up are automatically deleted every 2 hours. If you were unable to complete all registration steps (verify email, create password, enroll in MFA) in one sitting, please wait 2 hours and then start the registration process over.

I created an account. How do I use it to access State of Wisconsin services? 

At this time, you must navigate directly to the service URL to access individual State applications.  The rollout of MyWisconsin ID is a multi-year project to migrate State services to using this system for login credentials. Services that have not yet been converted will still use legacy systems for logging in until the project is completed.

What is MFA?

MFA stands for Multi-Factor Authentication. It is an additional layer of account security that requires two factors of information to verify your identity. These factors usually include something you know (like a username and password) plus something you own (like a cell phone) to prevent unauthorized users from accessing your account even if your password has been stolen or compromised. Many different methods of MFA are available today. The most common is to receive a verification code via text message that must be used during the login procedure along with your password. There are also several smartphone apps, such as Google Authenticator and Okta Verify, that can be downloaded from the app store to generate the single-use login code. Physical hardware tokens are another alternative option for MFA. 


How do I update my name, email address, or MFA method?

Login to your MyWisconsin ID dashboard, click on your name in the upper right corner, and select “Settings." You can update your personal information, email address, reset your password, change your MFA method, and set your preferred language from the account settings page. A step-by-step guide is available on the MyWisconsin ID Account Ma​nagement page.

Do I have to set up all MFA security methods that are presented?

No, you must select at least one method of MFA for your MyWisconsin ID account. You may enroll in additional MFA methods as a secondary backup to ensure the ability to recover your account.

How does MyWisconsin ID keep my username and password secure?

MyWisconsin ID provides rigorous security measures and controls to protect your information. This includes securing and verifying all communications with MyWisconsin ID, encrypting customer data, and ensuring that control of the MyWisconsin ID service is limited to specific individuals. These controls are audited regularly. 

Installing the Google Authenticator App or the Okta Authentication App on a personal device for government use does not subject the personal device to Wisconsin’s Open Records Law and Open Records Requests. Additionally, these applications do not store and transmit your data; they are only used for authentication. Relevant law:
For additional account support, please call the MyWisconsin ID Account Service Desk at 608-471-6667.​​