Due to high call volumes, the MyWisconsin ID Help Desk is experiencing longer wait times. The busiest hours are between 8 am and 4 pm.
Please use the self-help resources below for assistance. For help with a specific application, contact the responsible state agency listed in the DET MyWisconsin ID State Services directory. Thank you for your patience.
Below is a step-by-step process for unlocking your MyWisconsin ID account.
1
User Needs to Unlock Account
From the sign-in page, select
"Unlock account?" link.
To unlock your account, click the
"Unlock account?" link.
2
Initiate Account Unlock (Email)
Enter your MyWisconsin ID username and click
"Select" on the
"Email" option. Enter your MyWisconsin ID username. Click
"Select" on the Email option.
3
Account Unlocked Notification
Email sent notification on the screen.
Check your email for the Unlock Account link.
4
Email Received
Email received with the unlock link.
Click the
"Unlock MyWisconsin ID Account" button in the email.
5
Verify Sign-in Notification
Select
"Yes, it's me." button.
6
Start MFA Verification
You will be directed to complete MFA verification to complete your account unlock.
A new window will open to complete a MFA verification
7
Complete MFA Verification
Pick one of your enrolled MFA methods and click
"Select".
To unlock your account, you will need to complete an MFA verification. Select one of your MFA methods and complete the MFA verification.
8
Account Unlock Verification
You will receive confirmed that your account has been unlocked. You have now successfully unlocked your account.
