Agency Directory
Online Services
State of Wisconsin
Division of Enterprise Technology
Search Department of Enterprise Technology
Toggle navigation
Menu
Customers
Contact Us
DOA Help Desk
Enterprise Service Desk
Submit Request/Incident
Unlock My Account/Password
Products/Services
Service Catalog
Rate Sheet
Request Services/Information
Publishing and Distribution
Statewide Strategic IT Plan
Other Services
BadgerNet
District Attorney IT
TEACH
Telecommunications
Wisconsin Interactive Network
Security
Cyber Resources
WI Cyber Education
OPERATIONS/PERFORMANCE
Careers
About Us
Mission and Vision
Senior Leadership
Statewide Strategic IT Plan
Awards
DET
>
Telecommunications
>
ActiveSync Process
ActiveSync Process
Content_Area1
Back to Contract Page
Back to Telecom Page
Content_Area2
The following details the proper process to request ActiveSync.
View the
SmartPhone process flow
.
Click here
to confirm access to a Blackberry Enterprise Server (BES) or ActiveSync and support for those devices.
DOA Enterprise is no longer supporting Blackberry services.
If using Windows Mobile SmartPhones via DOA's ActiveSync, be familiar with DOA/DET's
ActiveSync Service Offering Definition
and
ActiveSync Roles and Responsibilities
documents.
Note that it is a supervisory responsibility to gain the employee signature
on this form
prior to submitting a Service Request to connect employee funded wireless service to the Enterprise Email System.
Perform a needs assessment:
Are e-mails of a time-sensitive nature requiring constant connectivity and immediate response or action?
Do job responsibilities require mobility with a large percentage of time spent in locations where desktop access to e-mail is not available?
Would use of this technology result in the consolidation or reduction of other state owned devices currently used (e.g., cellular, PDA, laptop)?
Have vendor coverage maps been reviewed to verify the service is available in required areas?
Review contracted vendor device/service/plan options.
Match user needs to vendor options. Device selections depend on devices supported by Agency Desktop Support.
Justify cost (be sure to include DOA Desktop Support costs, if applicable).
Click here
for a template that should be completed & presented as part of the Agency's internal approval process.
Content_Area3