Telecommunications Administration Services

Centrex/Local Services

Contracts and Contacts

Locations with Services - Feature Charts

General Phone Instructions

​CenturyLink Long Distance

Contacts and Procedures

Century Link Rates 

Order Forms

More Information

Coming Soon...

Enterprise DOA SFB Platform

​The state is suspending all efforts of moving to the new AT&T SFB platform and will provide a new enterprise  service.


UC/S​​kype for  ​                Busi​ness/VoIP ​

S4B training page - client instructions (if using client with headset)

VoIP Phone- Audio Codes 405HD quick ref instructions

S4B voice mail instructions​

Call Forwarding from S4B client instructions

Setup AC phone instruction -from Centrex

Setup AC phone instructions - from UC

Sign into S4b (BTOE) phone via computer

Setup Plantronics Blackwire 3225 headset

VoIP (UC Cisco only) Phone - 7800 Instructions

Enterprise Skype for Business - UC

Contract - VendorNet page


Etiquette tips

AT&T Connect Instructions

AT&T Reservationless Conference replace with Zoom

AT&T Meet Me up to 30 people

AT&T Zoom Reservationless  up to 300

ZOOM - With the recent surge in popularity of Zoom, several security and privacy concerns have been identified.
We are recommending current users transition from Zoom to Skype or MS Teams.
Zoom is not a supported conferencing solution, and Zoom is not being installed on DOA supported computers.

Audio Conference (WisLine)  up to 150 people

CenturyLink Audio-Web

CenturyLink Request

Blue Jeans Video info

​Voicemail Information

AT&T Unity Instructions/information

CenturyLink Instructions

CenturyLink Voicemail Conversion Schedule

Frontier Locations - Guide

Voice Equipment

Key Systems





AT&T Mobility 


US Cellular

Verizon Wireless


More Information (policy, travel, waiver, etc.)



Contact Center/Automatic Call Distribution

Mobile Device Management

Telepresence Options (Skype4B, In-Room Video Conferencing, BlueJeans)

Wireless Telephony

Telecom Admin

Telecommunications Managers (TCM)

DET Rates


Telecommunications System Study Report (TSSR)

Telecom Admin Con​tacts 

Other Information

Local vs ECC 

Authorized Users - Local Governmental Agencies

BadgerNet Converged Network (BCN)



Video Equipment Contracts

More Telecom Resources ​

​Telecommunications Relay Service (TRS) and Captioned Telephone Relay - see PSC

Service Provider

Contract and Contact Information


How to send fax with Outlook - after migration to Exchange Online (O365)

FAQ - Enterprise eFax




Contact Center