Wireless Equipment

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Voice Only Equipment: 

Provided by vendor during contract implementation and for each new line at activation:

  • Contracted vendors provide a basic equipment package at no cost during the Contract transition period (a one-time option) and for each newly activated voice-only line ordered during the life of the Contract.
  • The basic equipment package includes a handset (two choices), battery, and micro USB AC adaptor. Handsets include vibrate & speakerphone functionality and are E911 compatible.
  • Device options are detailed on the Contracted Vendor’s equipment matrix (linked within the “Vendor Information [vendor name] page that is linked on the wireless user guide.
  • Contracted vendors are responsible for repair of vendor provided equipment throughout the term of the contract.

For other than the above:

  • Prices are per the Contracted Vendor’s equipment matrix (linked within the “Vendor Information [vendor name] page which is linked on the wireless user guide.
  • The State will purchase, own and maintain this equipment.

Combination Voice & Data Equipment (SmartPhones)

  • The State will purchase, own and maintain this equipment.
  • Prices are per the Contracted Vendor’s equipment matrix (linked within the “Vendor Information [vendor name] page which is linked on the wireless user guide.

Data Only Equipment (aircards, modems, etc.):

  • The State will purchase, own and maintain this equipment.
  • Prices are per the Contracted Vendor’s equipment matrix (linked within the “Vendor Information [vendor name] page which is linked on the wireless user guide.

Accessories:

  • The State's contract provides discounts for accessories from contracted vendors; however, there is no obligation to purchase accessories from those vendors, especially if you find accessories at a lower cost from a different source.
  • The price for contracted vendor accessories is their retail rate less a fixed discount (% detailed within the “Vendor Information [vendor name] page which is linked on the wireless user guide).

Disposal of Equipment:

  • State owned equipment - Dispose of per Agency/State guidelines. SWAP (Surplus with a Purpose) has delegated authority to dispose of surplus State property.
  • Vendor Basic Equipment - Do not return to vendor. Dispose of per Agency/State guidelines.

Removal of Personal Information:

It is an Agency responsibility to remove personal information (contact/address books, call logs, messages, etc) prior to disposing of State owned equipment and disposing of or returning vendor provided equipment.

For example Nokia phone information deletion:

  • Phonebook/Contracts -Select Contacts/Delete/Delete all/Phone/Default Security code is 12345
  • Text Messages -Select Messages/Text/Delete Messages/All Messages/OK
  • Multimedia messages –Select Messages/Multimedia Messages/Delete Messages/Inbox/OK/Back/Outbox/OK
  • Owner's manual for device

Lost or Stolen Equipment:

  • Contact vendor account representative or Agency Help Desk as quickly as possible. A corrective course of action will be recommended (e.g., suspend service, replace telephone, change telephone number, etc.).